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VoiceDrop Support

Need a hand?

Most VoiceDrop issues are quick to fix. Start with the problem that sounds closest to yours, or contact support if you're still stuck.

Start with a quick fix.

Choose the issue that best matches what you're seeing.

I can't install VoiceDrop

VoiceDrop is currently designed for Google Chrome on desktop.

1 Open the VoiceDrop listing in the Chrome Web Store.
2 Click Add to Chrome.
3 Confirm the installation when Chrome asks.

VoiceDrop won't activate

Make sure you enter the same email address used when getting VoiceDrop.

1 Check the email address used at checkout.
2 Enter that address on the activation screen.
3 Check for accidental spaces or typing errors.

My microphone isn't working

Chrome needs permission to access your microphone before VoiceDrop can record.

1 Check that Chrome has microphone permission.
2 Make sure the correct microphone is selected.
3 Reload Skool and try recording again.

VoiceDrop doesn't appear in Skool

VoiceDrop should appear when you click Skool's normal paperclip attachment icon.

1 Confirm VoiceDrop is installed and activated.
2 Refresh the Skool page.
3 Click the paperclip on a post, comment, or private chat.

My recording won't attach

First make sure the recording finishes successfully and you can preview the MP3.

1 Stop the recording normally.
2 Preview the recording to confirm it was created.
3 Click Attach, then use Skool's Post, Reply, or Send button.

Billing or cancellation

Manage billing, payment details, or cancellation through Lemon Squeezy's secure customer portal.

1 Open the VoiceDrop billing portal.
2 Sign in with the email used for your VoiceDrop purchase.
3 View billing details, update payment info, or cancel your subscription.
Activation help

Your purchase email is the key.

After installing VoiceDrop, a separate activation page will open automatically. Enter the email address you used to purchase VoiceDrop.

Important: You’ll usually only need to activate VoiceDrop once on this browser. You may need to activate again if you reinstall the extension or clear its browser data.
×

Activate VoiceDrop

Enter the email address you used when purchasing VoiceDrop.

Email address
you@example.com
Activate VoiceDrop
This is a preview only. You'll activate VoiceDrop from the separate activation page that opens after installation.

Manage your subscription

Open the secure VoiceDrop billing portal to view your subscription, update payment details, or cancel future renewals.

Manage my subscription

Cancelling stops future renewals. Your access continues until the end of your current subscription period.

Using VoiceDrop

Three steps and you're done.

VoiceDrop works through Skool's normal attachment flow, so there is very little to learn.

1

Click the paperclip

Click Skool's normal attachment icon on a post, comment, or private Skool chat.

2

Record your message

Choose Record voice, talk for up to 10 minutes, then preview or re-record if needed.

3

Attach and send

Attach the MP3, then use Skool's normal Post, Reply, or Send button.

Common questions

More answers, just in case.

I installed VoiceDrop but the activation page disappeared. What do I do?
Open Skool and click a paperclip attachment icon. If VoiceDrop has not been activated yet, choose Record voice and VoiceDrop will ask you to activate.
I entered my email but VoiceDrop says it can't find my subscription.
Check the email address used during the VoiceDrop checkout. It may be different from your Skool email. If the address is correct and activation still fails, contact support with the email used for the purchase.
How do I cancel VoiceDrop?
Open the VoiceDrop billing portal at voicedrop.lemonsqueezy.com/billing, sign in with the email address used for your purchase, select your VoiceDrop subscription, and choose Cancel subscription. Cancelling stops the next annual renewal, but your VoiceDrop access continues until the end of your current subscription period.
Can I use VoiceDrop in another browser?
VoiceDrop is currently designed for Google Chrome on desktop. Other browsers are not officially supported at this stage.
Does VoiceDrop store my recordings?
VoiceDrop does not host your recordings on its own servers. Recordings are created locally in your browser. If you attach one to Skool, the file is then handled through Skool's attachment system.
Can I download my recording?
Yes. After recording, VoiceDrop gives you the option to download a copy of the MP3 to your device.
How long can a VoiceDrop be?
Each VoiceDrop can be up to 10 minutes long.
Is VoiceDrop made by Skool?
No. VoiceDrop is an independent Chrome extension and is not affiliated with, sponsored by, or endorsed by Skool.

Still stuck?

Send us a message and we'll help you work out what's going on.

Email VoiceDrop support
To help us solve it faster, include:
  • the email address associated with your VoiceDrop purchase;
  • what you were trying to do;
  • what happened instead;
  • any error message you saw; and
  • a screenshot if it helps explain the problem.